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Why How you Say it, Matters

Why How you Say it, Matters

by ethan | Mar 11, 2024 | Customer Service, Phone voiceovers for business, social media

There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it communicates the unsaid. As when reading or talking, there always ends up being an overall ‘tone’ to the...
How to create effective an voicemail for real estate

How to create effective an voicemail for real estate

by ethan | Sep 2, 2016 | Customer Service, Phone voiceovers for business, social media

Every professional needs a good voicemail message, but none more so than those in real estate. Often away from office and unable to take a call due to open homes or meeting with potential clients, real estate is maybe one of the only professions where missing the...
What’s different about customer service in Australasia

What’s different about customer service in Australasia

by ethan | Jun 2, 2015 | Customer Service, Marketing, social media

There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
How technology has changed your customers service expectations

How technology has changed your customers service expectations

by ethan | May 4, 2015 | Customer Service, Marketing, social media

There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200 years as it is today. But what is changing are the ways customers reach out and their expectations for your company. This is in...
Expanding Your Social Media Reach for Young Customers

Expanding Your Social Media Reach for Young Customers

by ethan | Jul 12, 2014 | Customer Service, social media

Facebook has long been the go to for social media marketing, but there are other channels you should also be including in your social media plan today if your business’ target demographic is anywhere between ages 13 – 30. But what are some sites that are popular and...

Harness The Unlimited Marketing Potential of Social Media

by ethan | Jan 5, 2014 | social media

Social media is the new emperor of the digital space and has extended an open invitation to one and all to join the court. Facebook, Twitter and the entire gamut of social media marketing can be easily tapped to maximize and boost bottom lines. Small and Medium...

Recent Posts

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  • The ‘On Hold’ message for a small business
  • Why How you Say it, Matters
  • How To Create Messages On Hold That Don’t Drive Away Your Customers
  • How to create effective an voicemail for real estate

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