by ethan | Mar 11, 2024 | Customer Service, Phone voiceovers for business, social media
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it communicates the unsaid. As when reading or talking, there always ends up being an overall ‘tone’ to the...
by ethan | Sep 2, 2016 | Customer Service, Phone voiceovers for business, social media
Every professional needs a good voicemail message, but none more so than those in real estate. Often away from office and unable to take a call due to open homes or meeting with potential clients, real estate is maybe one of the only professions where missing the...
by ethan | Jun 2, 2015 | Customer Service, Marketing, social media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
by ethan | May 4, 2015 | Customer Service, Marketing, social media
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200 years as it is today. But what is changing are the ways customers reach out and their expectations for your company. This is in...
by ethan | Jul 12, 2014 | Customer Service, social media
Facebook has long been the go to for social media marketing, but there are other channels you should also be including in your social media plan today if your business’ target demographic is anywhere between ages 13 – 30. But what are some sites that are popular and...
by ethan | Jan 5, 2014 | social media
Social media is the new emperor of the digital space and has extended an open invitation to one and all to join the court. Facebook, Twitter and the entire gamut of social media marketing can be easily tapped to maximize and boost bottom lines. Small and Medium...
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